Our Return and Refund Policy

Sincerely we would like you to be happy with every purchase from our PINN-Stitch.com. But in case you find any purchased items completely unsatisfied, you may return them for a full refund under the following instructions:

1. Within 30 days of receipt, return us any unsatisfied PINN cross stitch kit in its original condition together with its original packing, packing slip, accessories and invoice

2. Simply indicate the reason for your return. Here please indicate your order number

3. Wrap the package securely. Attach the return label on the front of your packing slip and ship to the following address:

12/3-4 Soi 6
Samlan Road
T.Prasingh
A.Muang ChiangMai 50200 Thailand

e-mail: order@pinn-stitch.com

For your protection, we recommend that you use DHL or Insured Parcel Post for shipment

4. For refund. We will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we can refund shipping costs only if the return is a result of our error

Problems, Questions, Suggestions?
If you have any problems with your order, please donít hesitate to contact us.
e-mail: order@pinn-stitch.com
fax: 66 53 814 662